Magicbox offer a "No Quibble" returns policy. If the item you have bought is not suitable we will happily EXCHANGE it for something else to the same value. Please note the item must be returned unused and in a "sellable" condition. You (the customer) are responsible for the return postage of the item. This does not apply to dvds, books or downloads as due to copyright laws we are unable to offer this policy on these items. However if the dvd or book is sealed and unopened we will happily offer an exchange.
If you wish to return any item, please contact us at [email protected] or call us on +44(0)191 908 3252 with your enquiry.
What is your returns policy?
Due to the secretive nature of magic please consider the suitability of a product prior to purchasing. If you are in any doubt, or would like further details on any of our products then please do not hesitate to contact us at [email protected] or call us on +44(0)191 9083252 with your enquiry.
If you are not fully happy with the goods you have received, please contact us via phone or e-mail within 14 days of receipt to discuss your return. We will only accept returns on items which have been authorised by Magicbox via phone or e-mail using the contact details listed above.
Custom made products can not be returned for exchange or refunds.Please contact us regarding any issues you may have.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging (unless the items are defective or were received in error). We are not able to refund or exchange items that appear to have been used, or are not in original resalable condition. This does not affect and is in addition to your statutory rights as a consumer. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
How long does it take to process returns?
We aim to process any returns within 3 working days of receiving them.
How long will it be before I get a refund?
As long as the returned items meet our refunds criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer or payment method.
How long will it be before I get an exchange?
After your return has been processed, as long as we have the exchange items on stock you should receive them within 3 working days UK mainland orders, 7-10 days for non UK customers.
Who pays for return postage?
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us.
Should you be returning a faulty product or an item which was sent in error then we will refund you the return postage costs and will also cover the costs for sending the replacement item(s) to you.
Can you confirm you have received my return?
We will try to handle your return as quickly as possible, and you will be contacted by telephone or email when the return has been processed. We recommend that to make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on +44 (0)191 908 3252 to confirm receipt of your return.
Why have you not refunded the delivery charge?
Only those orders returned to us for refund due to incorrect or faulted items being sent will have the original postage charges refunded.
You have refunded me the wrong amount
If you feel for any reason that we have incorrectly refunded you then do not hesitate to contact our sales team either calling (0191) 908 3252 or by e-mailing [email protected].