How much is delivery?
We offer free guaranteed next working day delivery (Monday to Friday) on all orders over £50. This applies to UK mainland orders only, placed before 3:00PM on a working day.
£3.00 For Royal Mail First Class Delivery. This applies to UK mainland orders only, placed before 3:00PM on a working day.
£4.00 for Royal Mail First Class Recorded Delivery or £5.00 for a guaranteed next working day service.
Please note that parcels sent on the standard First Class service are not insured against loss, Magicbox will not be liable for any lost or damaged parcel as a result of using this service. We therefore suggest that you opt for the recorded delivery option.
The postage for International orders is automatically calculated on line and varies depending on the size and weight of the items ordered. Simply add the item(s) to your basket proceed to the checkout and select your country. Or feel free to e-mail us at [email protected]
How long does delivery take?
We guarantee that item(s) ordered before 3pm on weekdays will be dispatched the same day. If you place your order upon a weekend, then your goods will be dispatched on the next available working day.
Who will deliver my parcel?
UK Mail - This is a guaranteed next working day delivery service
Royal Mail 1st Class & 1st Class Recorded Delivery - Although Royal Mail state that delivery can take anything up to ten working days; we generally find these orders are received within 1-2 working days
International orders generally take 5-7 days though we can express the order for an additional charge. Please e-mail us at [email protected] for further details.
Disclaimer: In the exceptionally rare case that your next day delivery has been delayed though no fault of our own Magicbox may refund the delivery charges depending on the circumstances. This decision is at the discretion of the management. Due to the fact that even though these services state next day, Magicbox do not guarantee this fact, since the guarantee is held by the shipping company and the actual delivery of this item is out of our hands once it has left the warehouse.
Can I track my item?
You will received a tracking number in your email saying your order has been shipped (unless you have opted for the standard 1st class postal service). You can also find this tracking number in your account. If you would like any help with this please email us or call us.
How do I know if my item has been dispatched?
You will receive a dispatch confirmation via email, sent to the email address on your online account. Should there be any problem in dispatching your order we will notify you with the reason either via phone or e-mail.
Can I collect my item from your store?
Yes, please contact us via phone on +44 (0)191 232 5335 to arrange an order for store collection.
What courier do you use for deliveries?
We use Royal Mail or UK mail couriers to send all our UK mainland orders. International orders are sent via a Royal Mail International Signed for service.
Can someone else sign for my delivery?
Royal Mail Special Delivery and UK mail requires somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us.
Can I change the delivery address?
On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone may be delivered to either the billing or work address. If the order has already left our office via UK mail we may be able to amend the address on your behalf.
Do you deliver to BFPO addresses?
We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address.
Do you deliver to my country?
We deliver to most countries worldwide; your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders.
What if I'm not home when it's delivered?
If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection. UK mail will also leave a contact card in the same fashion. Standard 1st class parcels will be posted through your letterbox where possible.