NO QUIBBLE RETURNS
Magicbox offers a “No Quibble” returns policy.
If the item you have bought is not suitable we will happily EXCHANGE it for something else to the same value. Please note the item must be returned unused and in a “sellable” condition. You (the customer) are responsible for the return postage of the item. This does not apply to dvds, books or downloads as due to copyright laws we are unable to offer this policy on these items. However if the dvd or book is sealed and unopened we will happily offer an exchange.
WHAT IS YOUR RETURNS POLICY?
Due to the secretive nature of magic please consider the suitability of a product prior to purchasing. If you are in any doubt, or would like further details on any of our products then please do not hesitate to contact us at [email protected] or call us on +44(0)191 9083252 with your enquiry.
If you are not fully happy with the goods you have received, please contact us via phone or e-mail within 14 days of receipt to discuss your return. We will only accept returns on items which have been authorised by Magicbox via phone or e-mail using the contact details listed above.
Custom made products can not be returned for exchange or refunds.Please contact us regarding any issues you may have.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging (unless the items are defective or were received in error). We are not able to refund or exchange items that appear to have been used, or are not in original resalable condition. This does not affect and is in addition to your statutory rights as a consumer. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
HOW LONG DOES IT TAKE TO PROCESS RETURNS?
We aim to process any returns within 3 working days of receiving them.
HOW LONG WILL IT BE BEFORE I GET A REFUND?
As long as the returned items meet our refunds criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer or payment method.
HOW LONG WILL IT BE BEFORE I GET AN EXCHANGE?
After your return has been processed, as long as we have the exchange items on stock you should receive them within 3 working days UK mainland orders, 7-10 days for non UK customers.